FAQ / Delivery
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Where do you deliver to?
We deliver Australia wide, but not internationally at this point.
No minimum order.
We offer a freight calculator for your convenience, just enter in your Suburb and Postcode on the View Cart page.
Depending on where you are based, our freight calculator will use either:
- Clipper Couriers
- Fastway Couriers
- Australia Post
Deliver to most of Sydney Metro up to 25kg for $12.00. Note we cannot courier to PO Boxes.
National courier as our second choice as cost is cheaper for you, our customers. Note that we cannot courier to PO Boxes.
Will deliver to the rest of Australia.
NOTE: if you have a PO Box then we are forced to use Australia Post, even if you are based in Sydney as someone has to sign for all courier packages.
Orders received by 5pm will be submitted for delivery within three working days.
If your freight looks outrageous when your order comes through to us we will endeavour to find a better way to ship it and charge you accordingly. For any freight inquiries drop me an email. Sadly with petrol prices as high as they are at the moment, freight will remain an issue for us all!
Delivery times, based on information from Australia Post, and our courier companies are as follows;
Destination Delivery Time
Metro (Sydney) NSW 1 day
Non-metro NSW 1-4 days
Melbourne/Brisbane/Canberra 2-3 days
Adelaide/Darwin/Perth 4-7 days
Non-metro Vic/Qld/SA/WA 4-10 days
Please note that these are approximate delivery times only and they cannot be guaranteed.
Yes, all of our products are certified organic by a registered Certifying Body, depending on the country of origin. All products are packed under ACO certification number 10321W and is certified to show the bud logo.
Each product lists its country of origin and the certifying body, with a link to more information.
E.g. certified organic by ACO.
Are your organic foods all Australian?
We try to source as many of our food products from Australia, not only to support our local communities and keep money in Australia, but also to reduce the food miles and our carbon footprint.
However, not all products can grow in Australia, or aren't available all year round so we also source our organic foods from other counties such as Canada, USA and Turkey.
We always list the country of origin for our products.
We aim to provide you with the freshest, best quality organic foods. If you are not satisfied with a product please return the remainder of the packet to our postal address, with a short explanation of the problem and we will refund your money in full.
Refunds must be claimed within 60 days from date of purchase.
How secure is my credit card information?
We do not retain your credit card details once payment is complete.You will see a padlock icon or a key icon in the lower left or lower right of your browser when you are entering your credit card information to finalise your order.
What Products Include GST?
Only a few items have GST, these include:
- Cashews roasted and salted
- Mixed nuts roasted and salted
- Macadamia nuts roasted and salted
- Tamari Almonds
- Peanuts Dry Roasted
- Pistachio Roasted
- Nut Bars
- Banana Chips
- Toasted Muesli
The GST amount shows in your shopping cart, and on your order confirmation email.