FAQ / Delivery

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Where do you deliver to?Where do you deliver to?

We deliver Australia wide, but not internationally at this point.
No minimum order.

We offer a freight calculator for your convenience, just enter in your Suburb and Postcode on the View Cart page.

Depending on where you are based, our freight calculator will use either:

  1. Clipper Couriers
  2. Fastway Couriers
  3. Australia Post

Clipper Couriers
Deliver to most of Sydney Metro up to 25kg for $12.00. Note we cannot courier to PO Boxes.

Fastway Couriers
National courier as our second choice as cost is cheaper for you, our customers. Note that we cannot courier to PO Boxes.

Australia Post
Will deliver to the rest of Australia.

NOTE: if you have a PO Box then we are forced to use Australia Post, even if you are based in Sydney as someone has to sign for all courier packages.

Orders received by 5pm will be submitted for delivery within three working days.

If your freight looks outrageous when your order comes through to us we will endeavour to find a better way to ship it and charge you accordingly. For any freight inquiries drop me an email. Sadly with petrol prices as high as they are at the moment, freight will remain an issue for us all!

Delivery Times
Delivery times, based on information from Australia Post, and our courier companies are as follows;

Destination Delivery Time
Metro (Sydney) NSW 1 day
Non-metro NSW 1-4 days
Melbourne/Brisbane/Canberra 2-3 days
Adelaide/Darwin/Perth 4-7 days
Non-metro Vic/Qld/SA/WA 4-10 days

Please note that these are approximate delivery times only and they cannot be guaranteed.

Are your products certified organic?Are your products certified organic?

Yes, our products are certified organic by a registered Certifying Body, depending on the country of origin. All products are packed under ACO certification number 10321W and is certified to show the bud logo. The only products not certified organic are the salt products.

Each product lists its country of origin and the certifying body, with a link to more information.
E.g. certified organic by ACO.

Are your organic foods all Australian?

We try to source as many of our food products from Australia, not only to support our local communities and keep money in Australia, but also to reduce the food miles and our carbon footprint.

However, not all products can grow in Australia, or aren't available all year round so we also source our organic foods from other counties such as Canada, USA and Turkey.

We always list the country of origin for our products.

Product Refunds

We aim to provide you with the freshest, best quality organic foods. If you are not satisfied with a product please return the remainder of the packet to our postal address, with a short explanation of the problem and we will refund your money in full.

Refunds must be claimed within 14 days from date of purchase. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Organic Road.

How secure is my credit card information?

When you place orders on the website, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address, credit card details and order history, is not stored on the web server but on our own database, which is protected against unauthorised access and administered in accordance with our Privacy Policy.

We do not retain your credit card details once payment is complete.

You will see a padlock icon or a key icon in the lower left or lower right of your browser when you are entering your credit card information to finalise your order.

You may like to read our Privacy Policy here.

Gluten Free?

Our products which are labelled as gluten free, are naturally gluten free. This means that the product inself does not contain the protien gluten. Our gluten free products are stored and packaged in the same warehouse as products containing gluten. There may be a very slight chance that contamination may occur. Although the chance of this is unlikely and caution is taken at all times, we would rather ensure that our customers are fully aware of this so they can then make the decision as to whether or not the product is safe for them or not.

 

 

What Products Include GST?

Only a few items have GST, these include:

  • Freight
  • Cashews roasted and salted
  • Mixed nuts roasted and salted
  • Macadamia nuts roasted and salted
  • Tamari Almonds
  • Pistachio Roasted
  • Banana Chips
  • Toasted Muesli

The GST amount shows in your shopping cart, and on your order confirmation email.

App DealsApp Deals

Our specials can be veiwed on the Organic Road app. When you order a packet of our product on special we will automatically send you the second packet offered for free. This will show on your emailed invoice & arrive in your delivered box.
This offer is until stocks last. 

The app can be downloaded on Amazon here for android and for Apple here.